Published date:
Much of probation's work happens quietly. It happens in a conversation that encourages someone to make a different choice. In a carefully considered risk assessment. In supporting a victim. In helping someone take the first steps towards changing their life.
Amanda Stewart, Chief Executive, said:
"Hidden Heroes Day gives us a chance to recognise something that can sometimes be overlooked: the people who make probation happen every day.
"Our staff work in challenging circumstances, supporting people to make positive changes while managing risk and keeping public protection at the heart of what we do. Whether working directly with service users and victims, or supporting our organisation behind the scenes, every colleague has a part to play.
"I am incredibly proud of the commitment and professionalism shown across PBNI, and I want to thank every member of staff for the difference they make to people and communities across Northern Ireland."
Probation is about more than supervision. It is about helping people address the causes of their offending, supporting rehabilitation, managing risk and protecting the public.
This work requires skilled professionals who can build relationships, make sound judgements and navigate complex situations. It also relies on the contribution of colleagues working in corporate and support roles, whose expertise helps ensure services are delivered effectively every day.
PBNI does not work alone. We work in partnership with colleagues across the criminal justice system, as well as community and voluntary organisations throughout Northern Ireland, to support safer communities and better outcomes for those we serve.
Glenn Houston, Chair of the Probation Board, said:
"Probation staff carry an important responsibility on behalf of the people of Northern Ireland. They support people to change while ensuring that risk is understood, managed and challenged when necessary. That work demands dedication, resilience and sound judgement.
Hidden Heroes Day is an opportunity to recognise not only those who are visible to the public but also the many members of staff whose contribution takes place behind the scenes. On behalf of the Board, I want to thank everyone across PBNI for the commitment they show every day to service users, victims and communities."
Success in probation is not always dramatic. Sometimes it is someone attending an appointment. Someone engaging with treatment. Someone finding stable accommodation or employment. Someone taking responsibility for their actions. Or someone choosing not to offend again.
These moments may never make the headlines, but they matter. They represent safer communities, brighter futures and lives moving in a more positive direction.