Cheryl Lamont Probation CEO with Francis Fitzsimons JAM Card holder and Emma Fitzsimons NOW Group trainer at JAM card training

Probation becomes JAM Card friendly!

The Probation Board for Northern Ireland (PBNI) has demonstrated its commitment to service users by taking part in training that will ensure their staff are equipped to provide excellent customer service to people with learning difficulties and communication barriers.


Staff from PBNI have recently taken part in JAM Card awareness training which provided them with the knowledge they need to ensure that users of the JAM Card feel welcome in their establishment.


The JAM Card, which stands for Just A Minute, is a social innovation from NOW Group, an organisation that supports people with learning difficulties and autism into employment. It was their service users who said they would like a discreet way of telling people that sometimes they need a little extra time and patience. The JAM Card was created first as a credit card sized card and has recently been developed into an app for smartphones.


The Probation Board is a Non Departmental Public Body (NDPB) of the Department of Justice (DOJ). Probation Officers are qualified social workers who work with offenders and their families in courts, the community and prisons. PBNI is responsible for ensuring that offenders keep to the conditions of court orders and licences, and for assessing and managing risk.  PBNI’s purpose is ‘Changing lives for Safer Communities’.


Probation Chief Executive Cheryl Lamont: “We are committed to assisting service users who present with particular needs which can often act as a barrier to them receiving the services they require. We were delighted that the NOW Group presented this worthwhile project to PBNI and organised the training for frontline staff and have made the whole process engaging, accessible and inclusive.”


You can find out more about the JAM Card at and NOW Group at