PBNI response to COVID-19 Pandemic

In March 2020 the work of probation in Northern Ireland changed beyond recognition. Coronavirus poses the biggest threat any of us have ever seen in our lifetime.
In response to the pandemic and the unprecedented restrictions imposed by the UK Government and NI Executive , the Probation Board for Northern Ireland (PBNI) made very significant changes to its operational practice and working arrangements.

On 23 March in order to comply with the Government’s measures in relation to social distancing and working where possible from home, PBNI streamlined its service delivery, closing its eleven offices and instead opened seven ‘operational hubs’ throughout Northern Ireland. On 1 April, PBNI published its ‘interim operational arrangements’, which covers case management, programme delivery, work in courts, work in prisons and work with victims of crime.

The majority of PBNI staff have been enabled to work effectively remotely from home with access to PBNI case management system and records. The use of video and teleconferencing has been of paramount importance in enabling staff to deliver programmes and complete supervision. Teleconferencing has been introduced for staff to keep in contact with each other and service users.

PBNI has also increased the use of its mobile phone app ‘Changing Lives’ which aims to provide services users with a range of resources and tools on their mobile device.

PBNI Hubs

PBNI Headquarters
80-90 North Street
Belfast BT1 1LD
Tel: (028) 9052 2522
– open every day between 10am – 12 noon and 2pm – 3pm for appointments with service users

Newry Probation Office
1d Monaghan Street
Newry
County Down
BT35 6BB
Tel: (028) 3025 3030
email: admin.newry@probation-ni.gov.uk
– open every Monday between 10am – 12 noon and 2pm – 3pm for appointments with service users

Omagh Probation Office
Sperrin Centre
1 Market Street
Omagh
BT78 1EE
Tel: (028) 8225 4872
email: admin.omagh@probation-ni.gov.uk
– open every Tuesday between and 10am – 12 noon and 2pm – 3pm for appointments with service users

Derry – Shipquay Street Probation Office
25 Shipquay Street
Londonderry
BT48 6DL
Tel: (028) 7131 9670
email: admin.waterside@probation-ni.gov.uk
– open every Wednesday between 10am – 12 noon and 2pm – 3pm for appointments with service users

Dungannon Probation Office
2 Feeney’s Lane
Dungannon
County Tyrone
BT70 1TX
Tel: (028) 8775 4848
email: admin.dungannon@probation-ni.gov.uk
– open every Thursday between 10am – 12 noon and 2pm – 3pm for appointments with service users

Portadown Probation Office
12 Church Street
Portadown
Co. Armagh BT62 3LQ
Tel: (028) 3839 7575
email: admin.portadown@probation-ni.gov.uk
– open every Thursday between 10am – 12 noon and 2pm – 3pm for appointments with service users

Ballymena Probation Office
3 Wellington Court
Ballymena
BT43 6EQ
Tel: (028) 2566 2345
– open every Friday between 10am – 12 noon and 2pm – 3pm for appointments with service users