Our policies and procedures

Charging Regimes and Policies

• Go to charges section

Codes of Conduct

• Code of Conduct for Staff

Codes of Practice

• Board members’ Code of Practice (PDF)
• Employers Code of Practice (PDF)

Codes of Courtesy

• Code Of Courtesy for Irish and Ulster Scots (PDF)

Conducting Departmental Business  – Policies, procedures and supporting documents

• Anti-Fraud and Anti-Bribery Policy (PDF)
• Career Break Policy and Procedure (PDF)
• Dignity at Work Policy (PDF)
• Dignity at Work Procedure (PDF)
• Disciplinary Policy (PDF)
• Disciplinary Procedure (PDF)
• Domestic Violence and Abuse Policy (Staff) (PDF)
• Domestic Violence and Abuse Procedure (Staff) (PDF)
• Family Friendly Policies Booklet (PDF)
• Flexible Working Policy and Procedure (PDF)
• Grievance Policy (PDF)
• Grievance Procedure (PDF)
• Health & Safety at Work – (Main) Policy (PDF)
• Health & Safety at Work – (Personal Safety) Policy (PDF)
• Human Rights Guidance – Domestic Abuse and Stalking (Guidance by the Attorney General for Northern Ireland) (PDF)
• Policy on Provision/Acceptance of Hospitality Gifts & Events (PDF)
• Procedures and Guidance on the Provision of Hospitality Gifts and Events (PDF)
• Procedures and Guidance on Acceptance of Hospitality & Gifts (PDF)
• Learning and Development Policy (PDF)
• Learning and Development Procedures (PDF)
• Performance Capability Policy and Procedure (PDF)
• Redundancy Policy and Procedure (PDF)
• Retirement Policy (PDF)
• Retirement Procedure (PDF)
• Risk Management Policy (PDF)
• Risk Management Procedures and Guidance (PDF)
• Sickness Absence Policy (PDF)
• Sickness Absence Procedure (PDF)
• Social Media Policy (PDF)
• Social Media Procedures (PDF)
• Substance Abuse Policy (PDF)
• Substance Abuse Procedure (PDF)
• Statement of Employer Policy on Discretionary Provisions under NILGOSC Regulations (PDF)
• Transfer and Mobility Policy (PDF)
• Volunteering by Staff Policy and Procedure (PDF)
• Whistleblowing Policy (PDF)

Customer service and complaints – Policies, procedures and supporting documents

• Complaints Policy (PDF)
• Complaints Procedure (PDF)
• Go to the Complaints Procedure section
• Stakeholder Surveys

Protocols

• North/South Protocol (PDF)
• PBNI and Criminal Justice Inspection Northern Ireland Protocol (CJI) (PDF)

Provision of Services – Policies, procedures and supporting documents

• Child Protection / Safeguarding Policy (PDF)
• Child Protection / Safeguarding Procedures (PDF)
• Community and Voluntary Sector Funding Policy (PDF)
• Community and Voluntary Sector Funding Procedures (PDF)
• Disclosure of Information Regarding Commission of Offence – Policy and Procedural Guidance (PDF)
• Domestic Violence and Abuse Policy (PDF)
• Domestic Violence and Abuse Procedures (PDF)
• Financial Assistance to Offenders Policy (PDF)
• Hate Crime Policy (PDF)
• Significant Risk of Serious Harm to Others Policy (PDF)
• Significant Risk of Serious Harm to Others Procedures (PDF)
• Victims Policy (PDF)
• Volunteering and Mentoring Policy (PDF) (placed in abeyance by the Board until further notice)

Records Management and personal data – Policies, procedures and supporting documents

• Data Protection Policy (PDF)
• Information Assurance Policy (PDF)
• Internet and Email Usage Policy (PDF)
• Internet and Email Usage Procedures (PDF)
• Records Management Guidance and Procedures (PDF)
• Retention and Disposal Schedule (PDF)

Access to Information (Personal and non-personal information)  

Recruitment and the employment of staff – Policies, procedures and supporting documents

• Equal Opportunities Policy (PDF)
• Equality Scheme (PDF)
• Recruitment Policy (PDF)
• Recruitment Procedure (PDF)
• Secondment Policy and Procedure (PDF)

Back to the main Guide to Information page